Customer Operations Manager

Contracting and Order Management ​ Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials. Pipeline Management: Manage critical deal lists on a monthly and quarterly basis​ in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month​​. Handle escalated customer service issues and complaints in a professional and efficient manner. Work closely with other departments to resolve customer issues and ensure a positive customer experience. Develop and implement processes and procedures to streamline the customer service operation. Bachelor's Degree in Business, Operations, Finance or related field AND operations, program management or process management work experience Project or program management experience. Experience in a customer service environment in a large, matrixed multinational company. Experience with similar industry Business Value deal constructions. Experience in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen, with a proven track record of implementing process enhancements. Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods. Ability to manage sensitive, business impacting information, and closely control dissemination. Ability to manage sensitive, business impacting information, and closely control dissemination